Terms of Service
By booking your stay at THE CAMP by Maggiore Suites campsite, you agree to the following general terms and conditions:
§1 Bookings
The tourist stay may be booked for a minimum duration (minimum stay) stated on the website or communicated by email or telephone; this minimum may be changed depending on the period and the needs of management. Booking is possible via:
the online booking system on our website (booking engine)
telephone
email
in person at the campsite reception
The reservation is personal to the customer. Each reservation receives a booking reference and applies only to the number of persons stated, which must not exceed the capacity of the assigned pitch.
After receiving the reservation or a request for a stay quotation, the company will communicate the offer or payment confirmation to the customer using appropriate channels. It will include all details relevant to the booking: pitch type, arrival and departure dates, number of persons, services included, the price of the stay, and payment terms.
The stay contract is concluded and binding upon confirmation of the reservation and/or payment of the deposit or the total amount.
The reservation is only deemed accepted once payment has been made as set out in the offer.
Customer preferences (e.g. pitch choice) are non-binding and may be accommodated subject to availability.
Management reserves the right to change reservations within the same category or to provide a complimentary upgrade.
Special offers are subject to specific conditions and cannot be combined.
§2 Cancellations and booking changes
Changes must be notified no later than one day before arrival.
Pitches are available exclusively to the persons named on the booking.
Cancellations must be made in writing or via the online system provided.
§2.1 Main and high season
up to 60 days before arrival: 100 % refund of the deposit
up to 30 days before arrival: 50 % refund of the deposit
from 14 days before arrival / no-show: 100 % of the total amount payable
§2.2 Shoulder and low season
up to 30 days before arrival: 100 % refund of the deposit
up to 14 days before arrival: 50 % refund of the deposit
from 7 days before arrival / no-show: 100 % of the total amount payable
Refunds will be processed within 30 days.
A no-show means non-arrival by 6:00 p.m. on the arrival date without written notice.
In the event of early departure, a minimum of 2 nights will be charged.
We recommend taking out travel insurance.
§2.3 Changes and cancellation by the operator
If payment is not made within the stated deadlines, management reserves the right to cancel the reservation.
In the event of force majeure, unforeseen circumstances, or justified grounds, the operator may withdraw from the contract.
In the event of overbooking, an equivalent or better alternative will be offered.
§3 Pitch selection
Guests may state preferences. Allocation is subject to availability.
§4 Communication
By booking, the guest agrees to receive emails with information about offers, news, and their stay.
§5 Payment
The reservation is valid only after payment has been made in full.
Payment structure:
20 % deposit
80 % balance due no later than 7 days before arrival
For on-site bookings, the full amount is due immediately.
The operator is entitled to charge all amounts due (including cancellation fees and damages) to the payment method on file.
Accepted payment methods:
credit card
electronic payment methods
cash on site within the limits permitted by law
Failure to comply with payment terms will result in cancellation of the booking and may give rise to claims for damages.
Obvious pricing errors may be corrected or may justify withdrawal.
§5a Price list
All prices are as per the applicable price list, available on the website or in the offer.
By booking, the customer acknowledges the price list.
The operator reserves the right to adjust prices.
Confirmed bookings are charged at the agreed prices, except in cases of:
obvious errors
changes in legislation
additional services requested afterwards
§5b Payment authorisation
By completing the booking, the customer expressly authorises the operator to debit all amounts due (including damages and fees) using the payment method provided.
§6 Check-in, stay, and check-out
Check-in:
pitches: 3:00 p.m.–8:00 p.m.
Tiny Houses: 3:30 p.m.–8:00 p.m.
Check-out:
pitches: 7:00 a.m.–11:00 a.m.
Tiny Houses: 7:00 a.m.–10:30 a.m.
Late departure may incur an extra day’s charge.
If you do not arrive by 6:00 p.m. without notice, the booking may be cancelled.
Quiet hours:
1:00 p.m.–3:00 p.m.
11:00 p.m.–7:00 a.m.
§6a Registration duties and online check-in
Guests must present valid identification documents.
Data will be transmitted to the authorities as required by law.
Online check-in simplifies the process and does not necessarily replace identity verification on site.
§7 Pets
Pets are allowed provided statutory requirements are met.
The operator may refuse animals without valid documentation.
§8 Tourist tax
A tourist tax of €1.00 per person per night applies to guests aged 13 and over.
It is not included in the price.
The operator may collect the tourist tax in cash on site.
§9 Guest obligations
Guests must carry valid documents and comply with applicable laws.
§10 Loss and damage to equipment
The guest is responsible for the equipment.
In case of loss, theft, or damage, the guest is liable up to the cost of replacement.
§10a Inventory price list
Replacement costs for inventory are set as follows:
Lamp (€49.00)
Knife (€2.50)
Fork (€1.67)
Tablespoon (€1.67)
Teaspoon (€1.67)
Sharp knives (€1.67)
Cooking spoon (€1.67)
Wine opener (€5.00)
Scissors (€5.00)
Kitchen set (€1.50)
Tea towels (€4.00)
USB cable (€5.00)
USB plug (€5.00)
Trivet (€2.50)
Mosquito bat (€30.00)
Microwave (€100.00)
Cups/glasses (€2.50)
Cutlery holder (€5.00)
Ashtray (€5.00)
Bowls/plates (€1.67)
Chopping board (€2.50)
Pans (€10–15)
Strainers/bowls (€5.00)
Pots (€11.25)
Lighter (€10.00)
Bin (€5.00)
Cleaning utensils (€5.00)
Coat hangers (€2.00)
Fire blanket (€40.00)
Air conditioning remote (€20.00)
Hair dryer (€30.00)
Slippers (€5.00)
Shower mat (€5.00)
Sun lounger (€50.00)
Bathroom equipment (€10–30)
Broom (€15.00)
Clothes airer (€30.00)
Fire extinguisher (€30.00)
Refrigerator (€250.00)
Garden furniture (€15–100)
Additional charges may apply for damage.
§11 Liability
To the extent permitted by law, the operator is not liable for:
theft or loss
vehicles
technical failures
noise or external factors
weather or natural events
Use is at your own risk.
Liability is limited to the booking amount.
§12 Force majeure
In the event of force majeure (e.g. natural disasters, pandemics, official measures), the operator may withdraw from the contract.
§13 House rules
The house rules form part of the contract.
Violations may result in termination of the stay without refund.
§14 Tiny Houses
Missing or damaged inventory will be charged.
§15 Data protection
Personal data is processed in accordance with the GDPR.
§16 No right of withdrawal
There is no statutory right of withdrawal for accommodation services.
§17 Jurisdiction
Italian law applies. The courts at the operator’s registered office have jurisdiction.
§18 Severability
Should individual provisions be invalid, the remainder shall remain in effect.